Returns and Refunds Policy

At FAVO Pizza Ovens, we want you to love your pizza experience. If there’s a problem with your order, we’re here to help.

1. Change of Mind

· We accept returns for change of mind within 30 days of delivery.

· Item must be:

o Unused

o In original packaging

o In resalable condition

· Customer is responsible for return shipping costs.

· Refunds are processed once the item is received and inspected.

· If your item arrives damaged or faulty, contact us within 7 days of delivery.

· Email us with:

o Order number

o Description of the issue

o Photos of the damage or fault

· We’ll arrange a replacement, repair, or refund depending on the situation.

· Our ovens are covered by a manufacturer’s warranty (see product page for details).

· Warranty covers manufacturing defects, not misuse or wear and tear.

· Proof of purchase is required for all warranty claims.

· Refunds will be issued to your original payment method.

· Allow 5–10 business days for funds to appear in your account after approval.

Please wait for instructions before sending items back.

· Used ovens or accessories

· Gift cards

· Sale or clearance items (unless faulty)